Do you ship to the whole world?
Yes, we ship to the whole world. The shipping costs are:

EUROPE: € 12
REST OF THE WORLD: € 30

*These shipments are subject to possible payment of customs duties and taxes.

The cost of returns will depend on each case, see rates.

When will I recive my order?
The orders are prepared at the moment in which the payment has been confirmed and in the following schedule:

Monday to Friday from 9:00 a.m. to 1:00 p.m. Orders placed outside these hours will be prepared the following business day. No shipments are made on Saturdays, Sundays or holidays.

The delivery time of shipments to Europe and rest of the world will depend on each country and varies between 5 or 15 days. Always after payment confirmed and if the garments are in stock.

What form of payment can I use to make my purchase?
byCarmen online store has the following means of payment: transfer and credit card through PayPal and bank transfer. If you choose the bank transfer as a form of payment, you must indicate the web order number in the transfer concept.

I have chosen the wrong size or I am simply not satisfied with my order. Can I change it?
Of course you can change it but you will have to take care of the shipping costs to our warehouses, whether you want to make a change for another item or if you want to return it.

Do I have to pay something for my return?
To return an item purchased in byCarmen you just have to contact a courier company or with the Postal Office and send us the item. The shipping costs must be paid by the customer who wishes to make the return. In case the item sent was defective, byCarmen would assume the total cost of the shipment for its exchange and / or return.

How will I receive my refund?
Once the return is approved, you will receive the amount in the same way that you made the payment.

When will I receive my refund?
When we check that the items are in perfect condition and with the labels, you will receive a confirmation email indicating the amount that will be credited to your account.

I received an incorrect item in my order.
You must immediately contact hola@bycarmen.es specifying the data and number of your order. We will solve it in the shortest possible time.

I can not find the solution to my problem.
No problem you can write to: hola@bycarmen.es